Terms & Conditions

 

Payment and Order Process
 
  • Orders are placed online using our cart system and are paid for using SagePay
  • You are responsible for sending your order to us at your own expense.
  • We scan loose photos only,( i.e no album, framed photos e.t.c.), 35mm slides and 35mm negatives.
  • We process your order and scan the photos, slides and negatives.
  • If in the unlikely event of your order being misplaced, lost or damaged, we are not liable in any way and will not provide payment or compensation in any kind.
  • If you have sent more or less photos, slides or negatives than you have paid, your final deposit shall make up the difference.
  • Your deposit is non-refundable.
  • Once we receive full payment your order will be sent back to you.
  • All pricing displayed and charged includes VAT.


100% Satisfaction Guarantee 

If you are not 100% satisfied with the photos we provide for you, please email us within the next 7 days of the order being received and we shall sort out a course of action.

Time Scales

We aim to complete orders of a thousand photos or less in 3 days, although we cannot guarantee this because levels of business vary.

Prepaid Collection

We will arrange collection using our negotiated rates with a courier, such as UPS. We only use reputable couriers, however we assume no responsibility for damage and/or loss to clients material due to mail, courier or any transport companies, nor any liability for damage and/or loss of clients material.

Delivery

We usually return orders using UPS. You must supply a return address where somebody is available to sign for your order. We recommend a work address. 
We assume no responsibility for damage and/or loss to clients material due to mail, courier or any transport companies, nor any liability for damage and/or loss of clients material.

Confidentiality

We never publish your photos or images on our website or any third party websites. We assume no liability for confidentiality of material over which we have no power.


Inappropriate Images
 
We do not wish to scan any images that could cause the people who scan your photos discomfort such as scenes of animal brutality, crime or medical images including decapitated or dead people.
 

Saved Images
 
We will keep your scanned images on one of our secure data hard drives for 3 months. After these 3 months they will be permanently deleted, so we recommend you back your photos up to a computer as soon as possible after receiving them.
 
Delete up to 20% feature
 
We allow up to 20% of the images we have scanned to be deleted by the customer, the deleted scans' price is deducted in scanning price from the final payment. 
 
Image Account Area
 
We provide accounts for every one of our customers, they will hold your photo, slides and negative scans for a minimum of two years, after which time we reserve the right to delete your images at any time.